How should I wash my printed garments?
We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
In order for you to prolong the life of your custom print, we suggest following the care instructions below:
These should be only washed with like colors. You can certainly machine wash the garments in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas, cool iron inside-out if necessary. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Due to the nature of our direct to garment printing, we do not exchange or refund for buyer’s remorse, as these are not shelf stocked items but are printed on demand for each unique order. In order to get a return and replacement on defective apparel, please contact us at firstname.lastname@example.org and include a description of the problem along with a photo of the item in question.